Please enter the details of your request. A member of our support staff will respond as soon as possible.
To which type of Kokoon product does this request relate
The Order ID (or Backing Number/Contribution Number) of the purchase to which the request concerns. This should be available in the purchase confirmation email.
Relax headphones: remove the fabric pad from inside the left earcup that surrounds the EEG sensors to reveal the serial number directly above the EEG sensors. Re-insert the pad afterwards.
Nightbuds: on the back the device between buttons and USB charging port
If you think your issue is app related please let us know whether you are an iOS or Android user.
If you think your issue may relate to the MyKokoon app then please provide the app login (found in the app under Profile->Account->)
Provide your address now in-case we choose to organise a device return, this may speed up the process later.