How can I prevent my App from disconnecting in the night?

In order to monitor your night’s sleep, you’ll need to make sure the Kokoon App remains active throughout the night in the background. 

Some mobile phone devices have battery optimization features, which save battery by placing Apps in standby or doze mode if they’ve been inactive for a certain period of time. This can cause the App to disconnect from your Philips Sleep Headphones, Nightbuds or Kokoon Relax headphones. 

This optimisation setting is turned on by default, but can be switched off/on as preferred. 

1. Open your System Preferences
2. Select Apps
3. Find the Special Access option
4. Tap Battery Optimisation or Optimize Battery usage, depending on your device model
5. Find Kokoon and toggle off to ensure background activity is permitted overnight. 

You can change this setting at any time as required.