My data isn’t processing?

Errors in sleep data processing can occur for a number of reasons. If you are encountering errors, we’d recommend following these steps:

• Check your connection to internet

Processing data between your headphones and app requires a stable internet connection. If connection is disrupted either before, or during processing, then this cause a failure to send data. 

Check your connection is stable, and refresh your data screen to try and continue data sending. 

• Check connection over BLE (make sure location is turned on)

Data is sent from your headphones from BLE, a secondary bluetooth connection. BLE relies on location settings being turned on in your settings, so that your device can find your nearby headphones. Check that both bluetooth and location services are enabled for Kokoon in your settings. 

You can find out more on how to check your BLE connection here.

• Your session wasn’t long enough

For Kokoon to register a sleep session, you must either be wearing the headphones for 10 mins or more, or have slept for greater than 2 minutes. Any session shorter is not counted towards your sleep.  

• Poor signal 

Your Nightbuds are fitted with tiny sensors which help to monitor your sleep from within the ear buds. If the sensors are obstructed, this can affect their ability to accurately monitor your sleep. You can help to reduce this risk by ensuring that your buds and ears are clean, clear of hair, and fitted snugly against the skin of your ear.

If you are still unable to process your data, we want to know about it. Please submit feedback either here or via our chatbot from inside the app so our dream weavers can investigate this further for you.