Qualcomm Android Bug - How to fix

Step 1 - Find a non-affected phone

Find a phone (typically an old phone or phone of friend or family member you can borrow for 10-20 minutes).

Make sure the phone is not also one of the affected phones on the list below. An iPhone will work too.

Step 2 - Login to Kokoon app on the phone

Download the Kokoon app onto the phone and login to your account.

The app versions needs to be 3.5.x and later from either App Store and Google Play store.

Step 3 - Connect the headphones

Put the headphones into pairing mode (when the headphones are off, do a long press on (o) until light goes from white to flashing blue), then go to Bluetooth settings of the phone and and pair the headphones. The headphones are now connected to the new phone

Step 4 - Do the firmware update

Go to the Kokoon app and then go to Profile menu. Once the app has found the headphones there should be an option to update the device firmware. Select this option and complete the update. The phone and device should be left alone during the firmware update process. It should take 10 - 20 minutes to complete.

Step 5 - We're done - go back to your affected phone

The headphones should now work with your affected phone. You can logout / uninstall the Kokoon app from the phone you used to do the update with.

Affected phones:

ASUS 1006D

Fairphone FP4

Fairphone FP5

Lenovo TB-Q706F

Moto g62 5g

Moto g82 5g

Moto g(7) power

Moto g stylus 5G

Moto g play 2024

Motorola edge plus 5G UW (2022)

Motorola edge 30 neo

Motorola edge 40 pro

Motorola razr plus 2023

Motorola razr 40 ultra

Nokia X20

Nokia XR20

Xiaomi 12X

Xiaomi 14 Ultra 5G

Xiaomi poco F3

Xiaomi Poco X3 pro

Xiaomi Poco X5 Pro 5G

Xiaomi Redmi A2

Xiaomi Redmi Note 11

Xiaomi Redmi Note 10 Pro