Known issues

Subscription log out/sign up error

Between 02:00 to 11:00 UTC today (Nov 15th), the Kokoon app may have logged you out and asked you to re-subscribe. In most cases this is not accurate and your original subscription is most likely still active.

The issue should now not affect you and was related to a problem with the service that manages our subscriptions. In the meantime, if you did re-subscribe please contact our customer support team and they will cancel any duplicate subscriptions.

We are so sorry for the inconvenience caused.

iOS 3.6.19 (30th October) - Issue with data syncing

On the latest iOS app release (3.6.19) there is an issue with data syncing. The iOS app team are actively working on resolving the issue.

Android Only: App connectivity

Certain Android handsets have issues connecting to the Philips Sleep Headphone and Nightbuds devices, see info here. The team are working to resolve this issue.

How do I know I am on the latest app version?

You can check your installed app version in the the app in Profile>Update. You can check to see if this is the same as the latest version by navigating to the Kokoon app in the Apple App or Google Play stores and checking the version there.

If your installed version is not at the latest version you can always uninstall and re-install the app (your data is held in the cloud so no data will be lost by doing this, you will have to sign back in though)