Where is my order?

Orders from kokoon.io

Once your order has been dispatched from our warehouse, you will receive an email with tracking details attached. Please be aware that all Philips Sleep Headphones pre-orders will be shipped in November 2023, we are so sorry for the delay and really appreciate your patience during the launch of this new and exciting product. All pre-orders are being treated as a priority and will be shipped in the next two weeks.

Your order will be with you within five days of being dispatched. If you are yet to receive your order after five days of your dispatchment email, please get in touch with us here

Kickstarter backers

All Kickstarter surveys have now been sent out, if you are yet to receive your survey, please get in contact with our Customer Support team here and we can assist you. We regularly post shipping and product updates on our KS page so please check your campaign page for more specific updates

Indiegogo backers

All IGG surveys will be sent out this week. If you have not received your survey by the end of November 2023, please reach out to us here where we can assist. We regularly post shipping and product updates on our IGG page so please check your campaign page for more specific updates

We understand that anticipation can build as you await your purchase, and we want to assure you that we are committed to delivering a product that exceeds your expectations. Our production process is progressing smoothly, and we're making every effort to ensure that your order is shipped on time.

Updated 1st November 2023